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Technical Support
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The following resources are available to make your use of Softbits software easier.
Many of the answers to user questions can be found in a variety of helpful resources
available in the application's Help menu, or on our website. Please make sure to check
the following links for help before contacting Softbits. While our support team
responds to emails very quickly, you may find your answer faster by checking our FAQ,
power tips, manual, or forum.
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Can I call for technical support?
Because of the nature of tech support, we have found that it is best handled
by our trained technical support staff via email.
This allows us a clear understanding of your issue and a way for us to elevate and track your issue
if required. We have a Formal Tier System and most support requests are
responded to within 30 minutes.
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user-to-user forum
Many "How to" issues have been addressed by power users in our user-to-user forum.
Use the forum search function to
search for a specific term or phrase.
Note: If you have a problem report, suggestion, or feature request you want specifically
addressed by our support staff, please email us.
The forums are exclusively user-based and are not checked by the Softbits team.
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